PT2 touch not working

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1

I just received my PT2, and it is fantastic! Wanted to try out the touch functionality, but no matter what I do I cannot get it to work.

I am running the latest firmware and Android app, and I have tried a couple of factory resets and reboots of the watch.

Double tap does nothing. Apps like Time2Paint do not work at all. If this is a firmware issue, then I am quite willing to wait, but I just want to make sure that I have not gotten a watch with a defect! What touch things should definitely work for me?

2

Hi there, it sounds sending in a bug report would be a good idea! Head to the Pebble app, then Settings > Phone > Get Help > New Bug Report. Thank you!

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3

Have you gone into Settings - Display and set Touch On? Once that is done, touching the screen should turn the backlight on.

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4

I had actually not seen that setting, but it is saying “On”. Have tried toggling it and using Time2Paint in both settings, but nothing. So that means there is likely something wrong here. Thanks!

5

Thanks, I shall do that!

7

I have reported it now. Hoping for a resolution!

8

If anyone is following this, or bumping into it in the future, I got a message with instructions on how to get into the internal test menus, and the problem was deemed to be a hardware issue. They are sending a replacement. Very swift and helpful customer support!