Violation of the return policy

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1

I bought the Pebble Time 2. I bought it a couple of hours ago. I’m trying to cancel and request a refund, but it says I can’t despite the fact it hasn’t shipped yet, which is your policy. I sent an email to the listed address, but I want to make sure this is corrected asap. Please assist.

Thank you!

2

Hey there, I am not sure if I emailed you back because I can’t line up your username with your email address, but I think that I emailed you back? Could you give me the last couple of letters of your email address or something?