Faulty Pebble Time 2 & getting support

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Hi,

I got my Pebble Time 2 yesterday. It’s my first pebble and I’m really impressed. BUT I did notice two issues. I’ve send an email to support@repebble.com but didn’t hear anything back. Is this normal? I’m conscious that the warranty is very short and don’t want to let this slip.

  1. One of the corners of the case looks like it has a manufacturing fault. The front and back plates don’t meet the plastic center section (pics attached)

PXL_20260602_135930409
PXL_20260602_1359304091920×2557 170 KB

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  1. The compass doesn’t calibrate for one particular quadrant and in testing it’s clearly off. Possibly an issue with an internal sensor.

Should I just wait for an email response? What’s the normal turnaround time?

Regards,

Damian

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Just as I was posting this, i got a response from Support!!

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Replacement PT2 has just shipped - really impressed with the quick turnaround once support got involved.

Only point of feedback would be that it wasn’t really clear from the website that I should have logged this through the app originally. Or maybe it was and I’m just stupid :man_shrugging:

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