New Pebble stuck in Factory mode

Get Pebble Help!
1

Have just received my Pebble today and have installed the app.

Now pebble just stuck in factory mode and the app stuck looking for updates and seems I can’t leave factory mode.

Probably linked to below:

Current PebbleOS v4.9.142

Android App v1.5.0.2

Anything I can do to get the watch to start? - have done skip setup and the watch doesn’t leave factory mode.

2

Hey there! We’ll get this sorted out! While I wait for an answer from the team, could you do me a huge favor and submit a bug report in the Pebble app? Settings > Phone > Get Help > New Bug Report. Let me know the bug report once you’ve filled it out!

3

Thanks Trevor, I don’t see anywhere to create a bug reports in Settings?

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4

Top left arrow will get you back to the main screen. If you are on the “Phone” tab of the Settings screen, you’ll tap Get Help

5

Turns out that this was due to my internal network (pi-hole) blocking the update site link.

Tried again and have managed to update the watch via 5g.

Thanks for all the help Tevor :slight_smile: