App installs fails with useless error message if old app still installed

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1

I got my PT2 yesterday, so I tried to install the app (on Android, Play Store). Installation fails with a useless “Can’t install Pebble”.

Now, I know how to use adb, so I managed to grab `Can’t install because provider name com.getpebble.android.provider.basalt (in package coredevices.coreapp) is already used by com.getpebble.android.basalt` from the logs, but most users do not know how to do this.

Would there be a way for the app installation (I do understand how this happens -before- the app runs!) to somehow be clearer about this problem, or for it to avoid the conflict?

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Have you uninstalled the old pebble app if present?

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I have now. This is not a support question - I’m asking if the situation can be improved so other people don’t have this support question :slight_smile:

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It’s an error that occurs before the app installation. So they’d have to make a note of it in the Google Play Store description or something like that, I think. It’s definitely an error that has tripped up a bunch of people so far though

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anywhere in the docs would also help. The literal string “Can’t install Pebble” gave me zero search hits. Just this thread right here might help people already because now that string might get indexed

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